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If you have a question or need assistance, you can chat live with our Customer Service agent (if available) or email us at znajuan123@gmail.com. We usually respond within 24–48 hours.
Yes, we ship worldwide. We currently serve the U.S., Canada, UK, EU, Australia, and many more regions. If shipping to your location is unsupported, you will not be charged shipping at checkout.
Yes! Once your order is processed and shipped, you will receive an email with a tracking number. Please allow 24–72 hours for the carrier to update the tracking status.
Processing time: 1–3 business days (excluding weekends & holidays)International shipping: 7–15 business days (sometimes more depending on customs or local postal delays)
Please note: once the package leaves our warehouse, delivery timelines depend on the carrier and local postal services.
If you ordered multiple items (especially if from different product categories or warehouses), they may be shipped separately to ensure speed and safety. Each shipment will come with its own tracking number.
We try to process orders quickly. If you want to cancel or change your order, please contact us within 12 hours of placing it. Once your order has shipped, we cannot cancel or modify it.
Sometimes tracking updates may lag, especially during customs or transit. Wait 1–3 business days, and if still no updates, contact us. We will help you investigate with the carrier.
You can:
No problem! Just contact us at znajuan123@gmail.com, and be sure to include your order number or product link so we can assist you faster.
We're sorry if that happens. Please email znajuan123@gmail.com with clear photos of the defect or the wrong item within 48 hours of receiving your delivery. We will issue a replacement or store credit at no extra cost.
First, check with your neighbors or your local post office with the tracking number. If still missing, contact us and we’ll help file a claim with the carrier. Note: if the address you provided was incorrect or incomplete, the risk is yours.
If a parcel is undeliverable due to an invalid address or refusal, the shipping charge is non-refundable. If you still want the items, we can resend them once you pay for new shipping costs.
We provide a size chart for each product. If you need help choosing, just email us with your measurements and we’ll guide you.
To prolong the life of your socks, tights, or hosiery, hand wash cold or use a laundry bag on delicate mode; avoid bleach and tumble drying.
For international orders, any customs or import duties are the buyer’s responsibility. We try to declare items at reasonable values, but local policies vary.
Once processed, we cannot guarantee changes. Please double-check your order before submitting.
We aim to respond within 24–48 hours (excluding weekends/holidays).
